Returns & Exchanges
At FOLIGAIN Europe, we want you to be fully satisfied with your hair care journey, which is why we offer a 14-day return window for unopened and unused products. If you are not completely happy with your purchase, our simple return process ensures a quick resolution.
Initiate Your Return
Contact our customer support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship to Our Warehouse
Send your return package to our designated European distribution center using a trackable shipping method to ensure safe delivery.
Receive Your Refund
Once our quality control team inspects and approves the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing