Frequently Asked Questions
Everything you need to know about your hair care journey with FOLIGAIN Europe.
Where does FOLIGAIN Europe ship to?
We offer fast and reliable shipping to all countries within the European Union, as well as selected international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.
Are FOLIGAIN products authentic?
Yes, we are the official European distributor for FOLIGAIN. All products sold on our website are 100% authentic, original formulas sourced directly from the manufacturer.
What is your return policy?
We offer a 14-day return policy for unopened and unused items in their original packaging. Please contact our customer support team to initiate a return request.
Are your products cruelty-free?
FOLIGAIN is committed to providing high-quality hair care solutions that are not tested on animals. Most of our formulations are also paraben and sulfate-free.